Posts tagged NLP
AutoRegressed on the Road: American Family Insurance Analytics Forum

Tim Dobbins and Chris Morgan recently had the opportunity to present their work on Chat Topic Modeling at the annual American Family Insurance Analytics Forum. The event was comprised of many wonderful speakers from across the enterprise (American Family, Homesite, and The General®) and included guest speakers Dr Noan from the University of Wisconsin and keynote speaker Dr Stephen Aglash from Stanford University.

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Using Concept Detection (with Word Embeddings) to Improve Our Claims Handling Process

By now, I’m sure you’ve heard of word embeddings and all the magic they bring to data science, specifically within natural language processing. They have essentially become a staple of the industry with many applications. A technique I’ll focus on here is one that The General® uses quite often, especially in the claims space, where we find a trove of text data. This technique is concept detection.

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